A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.

When you pre-order an item from Hope Is My Homeboy it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre order.

Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.

Pre-orders cannot be cancelled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre- Order items are not eligible for a refund.

If you are unsure of our returns policy please speak to us at returns@hopeismyhomeboy.com and we are happy to assist and answer any questions you may have about a particular item.

So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. Hope Is My Homeboy is not held liable for any unforeseen delays that may occur if you wish to Pre-Order/ Order an item. 

Please email support@hopeismyhomeboy.com with your order number and an image of the fault so our team can arrange a replacement as soon as possible. You will be issued store credit for the full amount of the damaged item.

Use this text to answer questions in as much detail as possible for your customers.

We offer store credit for the full amount of the damaged item. We offer returns on all full price and sale items for store credit only provided that:

- Items are faulty
- Incorrect product delivered
- Missing product from your order.

Please Note: 
You will need to create an online account with Hope Is My Homeboy to apply your store credit code at checkout. To create an account please email us at returns@hopeismyhomeboy.com

Returns remain subject to Hope Is My Homeboy returns policy. Your agreement with AfterPay/LayBuy will still stand and you will continue to pay any scheduled repayments.