Check On Your Homies Drop Shoulder Crew | Woman's

12-13 working days CHRISTMAS PERIOD / LAUNCH / SALE / RESTOCK DAYS: IMPORTANT NOTE: During the Christmas Period, Launch, Sale & Restock days please allow up to 5 - 7 working days for your order to be processed and another 5 - 7 working days for delivery. We cannot guarantee that you will receive your order before Christmas. Our distribution team are working hard around the clock to get all orders out as soon as possible. PLEASE NOTE: Once your order has been picked up and left our distribution centre, it is now in the hands of NZ Couriers. We have no control on the whereabouts once it has left the distribution centre. If you are needing to follow up on your tracking please contact NZ COURIERS for an in depth update. BUSINESS AS USUAL: HOW LONG WILL MY DELIVERY TAKE AND WHEN WILL MY ORDER BE SHIPPED? All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. PLEASE NOTE: Once your order has been picked up & left our distribution centre, it is now in the hands of NZ Couriers, you will be notified once your parcel has been dispatched. We have no control on the whereabouts once it has left the distribution centre. If you require an update on your tracking please contact NZ Couriers for further information. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. CUSTOMS IMPORT DUTY & TAXES Please note that Hope Is My Homeboy is not liable for customs clearances fees that are required by your country, we also are not responsible for the delay in delivery caused by customs All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country’s customs charges and levies prior to placing an order Please keep an eye on your shipment with the tracking number provided to avoid delays, Hope is My homeboy is not responsible if you are not notified by your country’s postal authority To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to make them as dutiable “Merchandise” We are also prohibited by law from marking the order as a “Gift”, even if the order is placed with the intention of sending to a gift recipient For Australia customers if your order is over $1,000 there will be a custom import charge. If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from you store credit to cover return shipping due to your refusal. This is non-negotiable. If we are charged any fees associated with the return of the parcel these will also be deducted from your store credit. If you place multiple orders your country's border control may combine the total of them upon entry, making you liable for import taxes and duties. The above is still applicable in this situation.

RETURNS & EXCHANGES OUR RETURN POLICY Hope is my homeboy is not held liable for any unforeseen delays that may occur if you wish to Order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We accept returns or exchanges of items purchased if they are requested within 14 days of the date your order was received. What items are returnable? Items must be in original condition. Full priced Items only can be returned Items must be unwashed and unworn. Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request. In the original packaging with tags attached. For health & safety reasons swimwear must still have the adhesive plastic attached to bottoms & all tags attached. We advise to try on bottoms with underwear. ALL underwear & socks are non returnable or exchangeable. We will only replace these items if you have received an incorrect size, item or if the product deems faulty. Our team will inspect your item and if it is not in a good condition your request will not be actioned and you will be liable for any costs to send the items back to you. You the customer are responsible for your return shipping cost. We will only cover the cost if the item is faulty or if we have sent you the incorrect item. We will refund your shipping cost to you. RETURNS/EXCHANGES If for any reason, you change your mind and no longer want a full price item purchased from hopeismyhomeboy.com please return it to us online within 14 days of receiving your order for an exchange or store credit equal to the value paid for the item(s). Last Chance items, Sale items, are not valid for exchange, store credit or refund. These are final sale items. FAULTY ITEMS: Please email support@hopeismyhomeboy.com with your order number and an image of the fault so our team can arrange a replacement as soon as possible. You will be issued store credit for the full amount of the unwanted item. Any faults that occur after 6 months will not be accepted. STORE CREDIT: We offer Store Credit for the full amount of the unwanted item. We offer returns on all Full price & Sale items for store credit only provided that: Items are Faulty Sent Incorrectly The items were on sale at time of purchase Or missing from your order. Please note: You will need to create an Online Account with Hope is my homeboy to apply your Store Credit code at checkout. To create an account please email us at returns@hopeismyhomeboy.com RETURNS USING AFTERPAY & LAYBUY Returns remain subject to Hope is my homeboy returns policy. If you wish to return your item/s, send them back to us as you would for a normal order. When we receive the item/s and accept your return, we will issue a credit note for the total value of the item/s returned. Your agreement with AfterPay/LayBuy will still stand and you will continue to pay any scheduled repayments.